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Connection Issues

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Authentication Fails

  • Verify you are using valid Orion login credentials
  • Try logging in to Orion directly at your organization’s URL to confirm your account is active
  • Clear your browser cookies and try authenticating again

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Client Cannot Reach the Server

  • Confirm the server URL is https://g.runorion.com/mcp
  • Check that there are no firewall or VPN restrictions blocking access
  • Ensure your MCP client supports the streamable-http transport

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Tool-Specific Issues

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ask_orion Returns Only an Acknowledgment

This is expected behavior. Orion’s analyses are multi-step operations that take 1-2 minutes. The initial response is an acknowledgment. Your AI assistant should automatically poll get_conversation_history to retrieve the final analysis. If the analysis never completes:
  • Check that the project_id is valid and has connected data sources
  • Verify the user has access to the specified project
  • Try a simpler question to confirm the pipeline is working

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list_artifacts Returns Empty

  • Verify the project has published artifacts (dashboards, slides, or reports)
  • Check that you are using the correct project_id

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Metric or Workflow Execution Fails

  • Ensure the metric or workflow has valid data source connections
  • Check that the underlying data source is accessible
  • Try retrieving the metric or workflow details first with get_metric or get_workflow to inspect its configuration